Structural Leakage Audit

The audit runs in four passes. Each pass produces a number, so the output is a cost, not an opinion.

Pass 1 — Map the transfers

List every handoff between Product, Marketing, Sales, CS and CRM. For each, record what is passed, in what format, and who verifies it.

Pass 2 — Measure the drop

At each transfer, compare records in versus records out over one full quarter. The delta is raw leakage.

Pass 3 — Price the drop

Multiply the delta by the average value of a record at that stage. This converts a process complaint into a budget line.

Pass 4 — Rank and close

Rank leaks by cost, not by how annoying they are. Close the top leak with a definition change before a tooling change; tooling ratifies definitions, it does not create them.

What good looks like

Every transfer has one owner, one definition, and one automated verification. Anything else will leak again within two quarters.